Your privacy matters to us. This Privacy Policy explains what personal data phbengo collects, how we use it, who we share it with, and how we keep it safe — in plain language, in compliance with Philippine law.
Last updated: May 2026 | Applicable law: Republic Act No. 10173 (Data Privacy Act of 2012)
This Privacy Policy applies to all personal data collected by phbengo through its website, mobile platform, and any associated services. By registering an account or using the phbengo platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
phbengo ("phbengo," "we," "us," "our") is committed to protecting the privacy and personal data of all users of the phbengo platform ("Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations.
This Privacy Policy should be read together with phbengo's Terms & Conditions and Responsible Gaming Policy. Capitalized terms not defined herein have the meanings given to them in the Terms & Conditions.
phbengo processes personal data only for legitimate, specified, and explicit purposes. We do not sell your personal data to third parties for their own marketing purposes.
For the purposes of the Data Privacy Act of 2012, phbengo is the personal information controller responsible for your personal data collected through the Platform. phbengo has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws.
If you have any questions about this Privacy Policy or wish to exercise your data subject rights, you may contact our DPO using the contact details provided in Section 13 of this Policy.
phbengo collects personal data from you in the following ways: directly from you when you register an account, make a deposit or withdrawal, contact customer support, or participate in promotions; automatically when you use the Platform; and from third parties such as identity verification providers and payment processors.
Account Registration Data:
Financial Data:
Usage and Technical Data:
Communications Data:
phbengo uses your personal data for the following purposes:
phbengo processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phbengo retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
Account data and transaction records are retained for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations. After the applicable retention period, personal data is securely deleted or anonymized.
Where you have exercised your right to erasure (see Section 9), phbengo will delete your personal data within thirty (30) days, except where retention is required by law or necessary for the establishment, exercise, or defense of legal claims.
phbengo implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While phbengo takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your phbengo login credentials.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phbengo:
To exercise any of these rights, please contact phbengo's Data Protection Officer using the contact details in Section 13. phbengo will respond to all data subject requests within thirty (30) days of receipt, as required by the DPA.
The phbengo Platform is strictly intended for individuals who are at least 21 years of age. phbengo does not knowingly collect personal data from persons under 21 years of age. If phbengo becomes aware that it has inadvertently collected personal data from an underage individual, it will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered on the phbengo Platform, please contact us immediately at the details provided in Section 13.
phbengo reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered users via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the phbengo Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by phbengo, please contact our Data Protection Officer. Our customer support and DPO team is available daily from 8:00 AM to 12:00 MN Philippine Standard Time (PST).
Email: [email protected]
phbengo will acknowledge receipt of all data subject requests and privacy-related complaints within two (2) business days and will provide a full response within thirty (30) days, as required by the Data Privacy Act of 2012. If you are not satisfied with phbengo's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
These highlights summarize how phbengo handles your personal data. Always refer to the full Privacy Policy above for the complete and authoritative text.
phbengo processes all personal data in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations as enforced by the National Privacy Commission.
All data transmitted to and from the phbengo platform is protected by TLS encryption. Sensitive data at rest — including passwords and financial details — is encrypted using industry-standard protocols.
phbengo does not sell your personal data to any third party for their own marketing or commercial purposes. Data sharing is limited strictly to service delivery, legal compliance, and fraud prevention.
As a phbengo user, you have the right to access, correct, delete, and port your personal data at any time. Submit a request to our Data Protection Officer and we will respond within 30 days.
phbengo uses only necessary, performance, functional, and opt-in marketing cookies. You can manage your cookie preferences through your browser settings at any time without losing core platform access.
Transaction records and account data are retained for a minimum of five years after account closure, as required by Philippine anti-money laundering regulations. Data is securely deleted thereafter.
Your personal data is safe with us. phbengo is built on transparency, security, and respect for your privacy — so you can focus on enjoying the games you love.
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